Privacy Policy

Solar Buddy respects your privacy. This policy explains how we collect, use, hold and protect your personal information when you use our website at solarbuddy.com.au or get in touch with us. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Last updated: 8 June 2026.

Who we are

Solar Buddy provides automatic solar fault detection and monitoring for solar owners and the installers and maintenance companies that serve them. If you have any questions about this policy or the information we hold, you can reach us at hello@solarbuddy.com.au.

Information we collect

When you fill in our contact or demo forms, we collect the details you give us. This usually includes your name and email address, your phone number if you provide one, and any information you share about your solar system or your enquiry.

When you visit the website we also collect some information automatically, such as your IP address, browser type, the pages you view and how you found us. We collect this through cookies and analytics tools so we can understand how the site is used.

How we use your information

We use your information to respond to your enquiry, arrange and run demos, set up and provide monitoring, keep in touch with you about your enquiry, and improve our website and service. We do not sell your personal information to anyone.

Cookies and analytics

We use cookies and Google Analytics to see how visitors use the site, so we can make it better. You can turn cookies off in your browser settings, though some parts of the site may not work as well if you do. You can read how Google handles data at policies.google.com/privacy.

Who we share it with

We may share your information with trusted providers who help us run our business, such as our website host and analytics providers like Google. Some of these providers may store data on servers outside Australia. When we use them, we take reasonable steps to make sure your information is handled securely.

How we protect your information

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access or disclosure. We keep your information only for as long as we need it for the purposes described above, or for as long as the law requires.

Accessing or correcting your information

You can ask to see the personal information we hold about you, or ask us to correct it, by emailing hello@solarbuddy.com.au. We will respond within a reasonable time.

Complaints

If you are concerned about how we have handled your personal information, please contact us first at hello@solarbuddy.com.au so we can try to sort it out. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The current version will always be on this page, with the date it was last updated shown above.